Dmart Return Policy Dmart Exchange Policy Full Explained in Details

5/5 - (1 vote)

Last week when I wanted to return products to Dmart. I searched for Dmart Return Policy & Dmart Refund Policy but didn’t find details at once. So if you are searching for the same I can understand the discomfort.

But you do not need to worry about it, I have done complete research & visited the store several times.

You can find all the details about the Return and refund policy here.

What is Dmart Return Policy?

Dmart has a 7-day return policy.

You can easily return the products which you have done shopping for from the store.

Shopping is an exhausting process while you are in a hurry we may purchase products that we later might regret or some products have different kinds of defects so we want to return or Refund those products.

Below is the complete Return & refund policy of Dmart which is applied to Dmart’s Return & refund policy for Dmart Ready as well.

Dmart provides high-quality services & products.

In any case, if you feel unsatisfied or not convincing you may refer to the Dmart Return Policy. D mart always has a ” No question asked policy for their customers.”

What is Dmart Refund Policy for Store?

Dmart refund policy states that returns and refunds can be received on the same payment mode that was performed during the shopping.

Refunds for products that were purchased online using Debit Cards/Credit Cards/Internet Banking will be credited back to the respective account.

Refunds for products purchased through Cash on Delivery (Cash) will be made in cash only.

Product Quality-related policy for Dmart Return/Refund

  • Customers should contact the Customer Care number of Dmart Ready.
  • Customers can also contact the customer care of the manufacturer/marketer of the product.
  • Customer care number details or the respective manufacturer/marketer are available in the packaging of the product.

Dmart Return Policy for Dmart Ready Online

If any products are purchased from Dmart Ready App or the Dmart Ready online site they can be returned for a refund at and Dmart Ready store (Pickup Points only) within 7 days of purchase.

  • The original invoice needs to be shown as proof of purchase.
  • The products purchased are accompanied by the original invoice of purchase.
  • The purchased products are intact and in a saleable condition for return.
  • The purchased products have not been altered or used & reusable.

How To Return Product in Dmart Store?

You can follow the below easy steps to return products purchased from Dmart stores.

  • Step 1- Visit the store & contact the customer care dept.
  • Step 2- Show the original Invoice and product.
  • Step 3- Return the products & receive the Refund.

What is Dmart Exchange Policy?

Dmart doesn’t provide exchanges, they only provide a refund of the products.

So always keep in mind that, whenever you have any product-related issue, a refund is the only solution.

List of the products that can’t be returned

  • Food Items,
  • Vegetables,
  • Fruits,
  • Flowers
  • Undergarments
  • Handkerchiefs
  • Socks
  • Cosmetics products
  • Items purchased in Bulk quantities
  • Butter
  • Cheese
  • Dahi
  • Milk
  • Decoration lights
  • Gift Packs


  • Dmart Ready doesn’t provide an exchange of products, Products either can be Returned or Refunded only.
  • Products purchased from online ( or Dmart Ready App) can’t be returned at Dmart Offline Store (DMart Physical store). Those products can be returned only at Dmart Ready Store (Dmart Pickup Points)

How to register a complaint with Dmart Customer Care for Quality-Related Issue

D’mart Customer care is available 24*7, customer can contact Dmart customer in various ways as suggested below:

1-Call Dmart customer care helpline no.

2-Contact Dmart customer care through email.

More information can be found on

What information is required for Dmart Return

The basic information is required while registering your complaint regarding the quality of products. Customer care numbers can be contacted directly for all quality-related issues.  Original invoice, Original products made to be available for all quality-related issues.

FAQ about Dmart Return Refund & Exchange

Do Dmart Ready Provide an Exchange of The Products?

No, Dmart-ready products once purchased can’t be exchanged.

Can We Return Items in Dmart Offline Stores?

Products purchased online can’t be exchanged at offline stores.

What is Dmart Exchange Time?

7 Days from the date of purchase.

Final Words

Today we have shared completed details about Dmart Return Policy & Dmart Refund Policy.

You can easily return & get a refund for your products from dmart stores.

26 thoughts on “Dmart Return Policy Dmart Exchange Policy Full Explained in Details”

  1. I had purchased a dress drier stand, i would like to return the same as i realised its already in use for me.

    The product is sealed and unused. Kindly help me return the same.

Leave a Comment