Dmart Return Policy Dmart Exchange Policy Full Explained in Details

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Dmart is not operational in more than 300 cities across India & the No.1 grocery store in terms of footfall & revenue. They have served us during lockdown as well. 

Dmart Return Policy

Shopping is an exhausting process while you are in a hurry we may purchase products that we later might regret or some products have different kinds of defects so we want to return or Refund those products.

Below is the complete Return & refund policy of Dmart which is applied to Dmart’s Return & refund policy for Dmart Ready as well.

Dmart provides high-quality services & products. In any case, if you feel unsatisfied or not convincing you may refer to the Dmart Return Policy. D mart always has a ” No question asked policy for their customers.”

Dmart return policy for products purchased from Dmart Ready Online-

If any products are purchased from Dmart Ready App or Dmart Ready online site they can be returned for a refund at and Dmart Ready store (Pickup Points only) within 7 days of purchase.

  1. The original invoice needs to be shown as proof of purchase.
  2. The products purchased are accompanied by the original invoice of purchase.
  3. The purchased products are intact and in a saleable condition for return.
  4. The purchased products have not been altered or not been used & reusable.
List of the products which can’t be returned
  • Food Items,
  • Vegetables,
  • Fruits,
  • Flowers
  • Undergarments
  • Handkerchiefs
  • Socks
  • Cosmetics products
  • Items purchased in Bulk quantities
  • Butter
  • Cheese
  • Dahi
  • Milk
  • Decoration lights
  • Gift Packs
  • Dmart Ready doesn’t provide an exchange of products, Products either can be Returned or Refunded only.
  • Products purchased from online ( or Dmart Ready App) can’t be returned at Dmart Offline Store (DMart Physical store). Those products can be returned only at Dmart Ready Store (Dmart Pickup Points)

Dmart Refund Policy

Dmart refund policy stated that Return & Refund can be received on the same payment mode which was performed during the shopping.

Refunds for products that were purchased online using Debit Cards/Credit Cards/Internet Banking will be credited back to the respective account. Refunds for products purchased through Cash on Delivery (Cash) will be made in cash only.

Product quality-related policy for Dmart Return/Refund
  • All the quality-related complaints about a product the customer should contact the Customer Care number of Dmart Ready.
  • Customers can also contact the customer care of the manufacture/marketer of the product. Customer care number details or the respective manufacture/marketer are available in the packaging of the product.
How to register a complaint with Dmart Customer Care for Quality-Related Issue
D’mart Customer care is available 24*7, customer can contact Dmart customer in various ways as suggested below:
1-Call Dmart customer care helpline no.
2-Contact Dmart customer care through email.
More information can be found on
What information required for Dmart Return
The basic information is required while registering your complaint regarding the quality of products. Customer care numbers can be contacted directly for all quality-related issues.  Original invoice, Original products made to be available for all quality-related issues.
FAQ about Dmart Return Refund & Exchange
1-Do Dmart ready to provide an exchange of the products?
No-Dmart ready products once purchased can’t be exchanged.
2- Can I get a refund from Dmart Store (Offline Store) for the products purchased from Dmart Online
No-Products purchased from Dmart Ready (Online shopping) can be returned only @ Dmart Ready Store.

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26 thoughts on “Dmart Return Policy Dmart Exchange Policy Full Explained in Details”

  1. I had purchased a dress drier stand, i would like to return the same as i realised its already in use for me.

    The product is sealed and unused. Kindly help me return the same.

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